iOS HELP DOCUMENTATION
Frequently Asked Questions
First make sure the mobile app is downloaded from the App Store. Then use the exact username and password that was entered when the account was set up.
Usernames and passwords must be entered exactly as it appears when the account was set up. Usernames and passwords are case sensitive.
An “Already Active On Device” error means that your account is logged in on a mobile device. This can be caused by closing or updating the app without logging out. Remember that your account can only be used on one device at a time.
The most common reason for not seeing your truck and/or trailer on the mobile app is that someone else hasn’t released the truck/trailer from their device. Assets can only be assigned to one driver at a time.
To release your truck and/or trailer without logging into the mobile app, simply select None for truck and trailer.
In order for Etickets to display on the mobile app, first select a supplier. Do this by selecting the duty status on the top of the screen. Choose a supplier and then select confirm.
To rearrange Etickets, select the group by status or group by job option.
To choose a map for navigation, simply select your map from the settings screen.
To get directions to your next location, make sure you have selected your map type AND have downloaded either Google Maps or Apple Maps to your device.
Enter your load data from the Eticket screen. The load must be accepted first. Then, continue by selecting Load Carriage at the bottom of the screen.
Once the Eticket is accepted and loaded, enter the unload data from the Eticket screen.
My app won’t let me enter my timestamp. It says my unload can’t be before my load timestamp. What do I do?
Once your printer is paired and connected, print your Eticket from the Eticket screen on the mobile app.
Once your printer is paired and connected, print your Eticket from the Eticket screen on the mobile app.
Add an image to your Eticket from the Eticket screen.
Add a signature using the details section of your Eticket.
Add a note to your Eticket from the details section of the Eticket screen.
Add a note to your Eticket from the details section of the Eticket screen.
A summary ticket is a print out of selected completed Etickets. Print a summary ticket from the settings screen.
Going off duty does not sign you out of the mobile app, it simply removes you from actively working. To ensure the mobile app runs smoothly, signing out completely after each shift is strongly recommended.
An autodispatch can only occur when 1. It is enabled on the job. 2. All of the required details are added to the Eticket 3. Request a new Eticket is checked.
Refresh the mobile app from the settings screen.
The mobile app can be changed from light mode to dark mode in the settings screen.
Training
This page demonstrates how to sign into the Titan App from an Apple (iOS) Device.
Once selecting your supplier, going on duty and selecting your truck and trailer, you are ready for dispatch to issue you work. The following are steps to enter the load data to your eTicket.
This page details, step by step, how to pair a Star Micronics Printer to and iOS Device.