An “Already Active On Device” error means that your account is logged in on a mobile device. This can be caused by closing or updating the app without logging out. Remember that your account can only be used on one device at a time.
Follow these step-by-step instructions that include screenshots for help.
- When logging in, an error appears stating the device is “Already Active On Device.”
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Fix this by calling your dispatch center and have them release the device.
- Select Ok
- Sign in as usual.
