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Usernames and passwords must be entered exactly as it appears when the account was set up. Usernames and passwords are case sensitive.

Follow these step-by-step instructions that include screenshots for help.

1. Usernames and passwords are case sensitive. Make sure to enter your username and password are entered exactly how they were set up.
   

2. Sometimes mobile devices automatically create a space at the end of the username and password. Backspace at the end of your username and password to make sure there is no space at the end.

3. If your username and password are still not working, contact your dispatch center to look up your username and/or send you a password reset email.

4. When resetting your password, select the link in the email.
   

5. Enter your username exactly as it appears in your account.
   
6. Enter and confirm your new password.
   
7. Select Enroll.
   
8. Go back to the mobile app and try your username and new password.
   

9. Continue to change your duty status and select your supplier. Then select Confirm.