The most common reason for not seeing your truck and/or trailer on the mobile app is that someone else hasn’t released the truck/trailer from their device. Assets can only be assigned to one driver at a time.
Follow these step-by-step instructions that include screenshots for help.
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Contact your dispatch center to have them release your truck or trailer.
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Dispatch centers can also see if the truck/trailer is not available for work and make it available, as needed.