In today’s fast-paced world, transportation companies face intense pressure to stay profitable in the face of competition. In order to do so, they need to meet key performance indicator (KPI) targets. Meeting these targets requires a deep understanding of your operations, time-consuming data analysis, and the ability to identify areas for improvement.

This is where Omni Dispatch’s eTicketing system can make a big difference. Our innovative approach to KPI tracking uses advanced technology that can help transportation companies improve their performance, reduce costs, and enhance the customer experience.

What are KPIs?

KPIs, or key performance indicators, are specific metrics that transportation companies use to measure and monitor their performance. These metrics can include the cost of goods sold, customer retention rate, conversion rate, time per order, and many others.

Tracking KPIs is essential for any business. It provides vital information on how well the company is performing compared to its goals and objectives. By monitoring KPIs, businesses can identify areas for improvement and make data-driven decisions to improve their operations.

The Challenges of Traditional KPI Tracking

Traditionally, transportation companies have relied on manual methods of tracking and analyzing KPIs. This process is time-consuming and can often have errors, making it challenging to get accurate and timely insights into company performance. This can lead to missed opportunities for improvement and ultimately get in the way of a company’s ability to hit its KPI targets.

How eTicketing Can Help:

Streamlining Workflows

One of the biggest challenges for transportation companies is managing paperwork and tracking shipments. Traditional paper-based workflows can take up a lot of time and end up with errors, leading to delays and unsatisfied customers.

With Omni Dispatch’s eTicketing system, you can ditch the paperwork and go digital. Our user-friendly platform allows drivers to easily record deliveries, capture customer signatures on electronic documents, and submit invoices in real-time. This not only streamlines the entire process but also significantly reduces errors, improving accuracy and efficiency.

Measuring and Improving KPIs with Real-Time Data

Accurate data is crucial for measuring and improving KPIs. With our eTicketing system, all data is recorded automatically and in real-time, providing you with up-to-date insights on key metrics such as cost per order, customer retention rate, and conversion rates.

You’ll be able to identify areas for improvement and make necessary changes right away to meet your KPI targets. By regularly monitoring these metrics, you can stay on top of your performance and make data-driven decisions that positively impact your bottom line.

Transportation Costs

One of the biggest challenges for transportation companies is controlling transportation costs. These costs include fuel, labor, maintenance, and other expenses associated with moving goods from one place to another. Through our eTicketing system, companies can easily track and monitor these costs in real-time, enabling them to identify what areas can be adjusted to save money.

Customer Satisfaction

In the transportation industry, customer service is a crucial factor that can make or break a company’s success. With Omni Dispatch’s eTicketing system, companies can accurately measure and improve their customer satisfaction levels. 

Our system allows for easy collection of customer feedback. That way, companies can identify areas for improvement and make necessary changes to enhance the overall customer experience.

Inventory & Fulfillment 

Make sure your deliverables are actually delivered. Several industries rely on fulfillment ratios as a major KPI. With our eTicketing system, companies can easily track and monitor deliverables in real-time.

By tracking where deliverables are ending up, companies can improve their system and take necessary actions to ensure nothing gets lost in transit in the future. Ultimately, raising this KPI increases both profits and customer satisfaction.

Customer Retention Rate

Customer retention is a key factor in the success of any business. With our eTicketing system, we can offer a detailed analysis of customer behavior and track their satisfaction over time. By addressing issues on time, you’ll have more customers staying on with you–which means more guaranteed work.

Cost Per Order

Tracking the cost per order is essential for transportation companies looking to improve their profitability. With Omni Dispatch’s eTicketing system, your company will be able to streamline processes by identifying inefficient practices and hold-ups. Over time, as you address these areas, you’ll see your cost per order go down–and your profits go up.

Measuring And Improving KPIs

Overall, our eTicketing system allows your company to easily track, monitor, and analyze all KPIs in real time. Without time-consuming data analytics, you’ll be able to quickly spot areas that need improvement and implement changes right away. By regularly measuring and improving KPIs, you’ll be on track to hit your targets and stay competitive in the industry.

What Matters: Ticket Metrics

When striving towards KPI targets, Omni Dispatch’s eTicketing system also considers crucial ticket metrics, contributing to overall efficiency and customer satisfaction.

Ticket Completeness

Complete and detailed tickets lead to efficient problem-solving and improved customer experience. Our system ensures each ticket contains all necessary information, reducing the need for back-and-forths and resolving issues quickly.

Ticket Response Time

Quick responses are key to customer satisfaction. The eTicketing system enables real-time monitoring of response times, helping identify bottlenecks and implement strategies to minimize delays.

Ticket Resolution Time

Beyond responding quickly, resolving issues promptly is a vital KPI. By tracking resolution times, our eTicketing system allows companies to identify common problems, streamline resolution processes, and enhance customer satisfaction.

Ticket Escalation

The need for ticket escalation often indicates complex issues. Our system tracks and analyzes escalations, helping to improve service by identifying recurring difficulties and training staff to handle them more effectively.

Ticket Conversion Rate

A measure of the number of tickets successfully resolved against the total received. A higher conversion rate typically signifies a well-functioning customer service process. Omni Dispatch’s eTicketing system makes it easy to track this metric in real-time, providing essential insights for continuous improvement.

Which industries can leverage the advantages of e-ticketing?

Oil Industry

The oil industry, with its many logistical operations and need for precise data tracking, can greatly benefit from implementing Omni Dispatch’s eTicketing system. The system allows for real-time tracking of transportation costs, including fuel, labor, and maintenance, which are significant in the oil sector. 

Additionally, it facilitates timely deliveries and operations along with the ability to instantly react to any issues or changes, which are crucial in an industry where time is often equated to money.

Long-Haul Trucking

Long-haul trucking operations span across regions and states, often requiring careful orchestration of multiple elements. With our eTicketing system, these companies can efficiently manage and track the status of each haul, ensure timely deliveries, and streamline communication between dispatchers and drivers. Plus, the system enables the real-time calculation of cost per order and fuel expenses, which helps with the optimization of routes and schedules for cost-effectiveness.


In the construction industry, timely delivery of materials can impact project timelines significantly. The eTicketing system provides real-time updates on delivery statuses, helping to prevent costly project delays. Furthermore, it aids in tracking the transportation cost of heavy construction materials, enabling companies to identify potential costs that can be cut. With measurable KPIs, construction companies can work towards improved performance and customer service.

It’s clear that Omni Dispatch’s eTicketing system is a powerful tool for transportation companies looking to improve their KPIs and hit target goals. With real-time tracking and analysis of various metrics, our system enables companies to identify areas for improvement, reduce costs, increase efficiency, and enhance the overall customer experience. 

By leveraging this technology, industries such as oil, long-haul trucking, and construction can streamline operations and stay competitive in their respective markets. Invest in Omni Dispatch’s eTicketing system today and watch your KPIs soar.  

So why wait? Contact us now to learn more!