Usernames and passwords must be entered exactly as it appears when the account was set up. Usernames and passwords are case sensitive.
Follow these step-by-step instructions that include screenshots for help.
Usernames and passwords must be entered exactly as it appears when the account was set up. Usernames and passwords are case sensitive.
- Usernames and passwords are case sensitive. Make sure to enter your username and password are entered exactly how they were set up.
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Sometimes mobile devices automatically create a space at the end of the username and password. Backspace at the end of your username and password to make sure there is no space at the end.
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If your username and password are still not working, contact your dispatch center to look up your username and/or send you a password reset email.
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When resetting your password, select the link in the email.
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Enter your username exactly as it appears in your account.
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Enter and confirm your new password.
- Select Enroll.
- Go back to the mobile app and try your username and new password.
